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ISPW
2010
IEEE
15 years 4 months ago
Benchmarking the Customer Configuration Updating Process of the International Product Software Industry
Abstract. Product software vendors have trouble defining their customer configuration updating process; release, delivery and deployment are generally underrated and thus less atte...
Slinger Jansen, Wouter Buts, Sjaak Brinkkemper, An...
CHI
2011
ACM
14 years 10 months ago
Modern software product support processes and the usage of multimedia formats
Despite being an important channel for end-user assistance, few studies have directly investigated the interactions that occur in modern-day practice of software product support. ...
Parmit K. Chilana, Tovi Grossman, George W. Fitzma...
ORGSCI
2008
78views more  ORGSCI 2008»
15 years 6 months ago
The Penguin Has Entered the Building: The Commercialization of Open Source Software Products
Previous literature on open source software (OSS) mostly analyzes organizational issues within communities of developers and users. This paper focuses on profit-oriented organizat...
Andrea Fosfuri, Marco S. Giarratana, Alessandra Lu...
MSR
2006
ACM
16 years 7 days ago
Productivity analysis of Japanese enterprise software development projects
To clarify the relation between controllable attributes of a software development and its productivity, this paper experimentally analyzed a software project repository (SEC repos...
Masateru Tsunoda, Akito Monden, Hiroshi Yadohisa, ...
SPLC
2004
15 years 7 months ago
Software Product Family Evaluation
Abstract. This paper proposes a 4-dimensional software product family engineering evaluation framework. The four dimensions relate to the software engineering concerns of business,...
Frank van der Linden, Jan Bosch, Erik Kamsties, Ka...