The missing attachment problem: a missing attachment generates a wave of emails from the recipients notifying the sender of the error. We present an attachment prediction system t...
Reactivity, the ability to detect and react to events, is an essential functionality in many information systems. In particular, Web systems such as online marketplaces, adaptive (...
Improving the usability of government portal sites requires a focus shift from system to user in both research and design. Empirical studies into user behavior are needed to suppor...
When knowledge systems are deployed into a real-world application, then the maintenance and the refinement of the knowledge are essential tasks. Many existing automatic knowledge ...
: The failure of a safety-critical system, though undesirable, is often a source of valuable lessons that can help prevent future failures. Current analysis practices do not always...
William S. Greenwell, Elisabeth A. Strunk, John C....