This paper describes a novel knowledge-based approach for helping workflow process designers and participants better manage the exceptions (deviations from an ideal collaborative ...
An activity theory model and a mediating artifacts hierarchy were employed to help identify the needs for tools for customer support engineers who documented solutions to customer...
Patricia Collins, Shilpa Shukla, David F. Redmiles
We examine tagging behavior on Flickr, a public photosharing website. We build on previous qualitative research that exposed a taxonomy of tagging motivations, as well as on socia...
Say you are looking for information about a particular person. A search engine returns many pages for that person's name but which pages are about the person you care about, ...
Current business conditions have given rise to distributed teams that are mostly collocated except for one remote member. These “hub-and-satellite” teams face the challenge of...
Gina Venolia, John C. Tang, Ruy Cervantes, Sara Bl...