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CSCW
2000
ACM
15 years 6 months ago
A Knowledge-based Approach to Handling Exceptions in Workflow Systems
This paper describes a novel knowledge-based approach for helping workflow process designers and participants better manage the exceptions (deviations from an ideal collaborative ...
Mark Klein, Chrysanthos Dellarocas
CSCW
2002
ACM
15 years 6 months ago
Activity Theory and System Design: A View from the Trenches
An activity theory model and a mediating artifacts hierarchy were employed to help identify the needs for tools for customer support engineers who documented solutions to customer...
Patricia Collins, Shilpa Shukla, David F. Redmiles
CHI
2008
ACM
16 years 7 months ago
What drives content tagging: the case of photos on Flickr
We examine tagging behavior on Flickr, a public photosharing website. We build on previous qualitative research that exposed a taxonomy of tagging motivations, as well as on socia...
Oded Nov, Mor Naaman, Chen Ye
WWW
2005
ACM
16 years 7 months ago
Disambiguating Web appearances of people in a social network
Say you are looking for information about a particular person. A search engine returns many pages for that person's name but which pages are about the person you care about, ...
Ron Bekkerman, Andrew McCallum
CHI
2010
ACM
16 years 1 months ago
Embodied social proxy: mediating interpersonal connection in hub-and-satellite teams
Current business conditions have given rise to distributed teams that are mostly collocated except for one remote member. These “hub-and-satellite” teams face the challenge of...
Gina Venolia, John C. Tang, Ruy Cervantes, Sara Bl...