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CSCW
2004
ACM
16 years 5 days ago
Behind the help desk: evolution of a knowledge management system in a large organization
This paper examines the way in which a knowledge management system (KMS)—by which we mean the people, processes and software—came into being and evolved in response to a varie...
Christine Halverson, Thomas Erickson, Mark S. Acke...
ATAL
2008
Springer
15 years 7 months ago
Anchoring institutions in agents' attitudes: towards a logical framework for autonomous multi-agent systems
The aim of this paper is to provide a logical framework for the specification of autonomous Multi-Agent Systems (MAS). A MAS is autonomous in so far as it is capable of binding (...
Benoit Gaudou, Dominique Longin, Emiliano Lorini, ...
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ETFA
2005
IEEE
16 years 11 days ago
Designing usable decision support systems for HVM
In High Volume Manufacturing (HVM), system control is shared between automation and human workers. The social organisation of workers plays an important role in supporting human d...
Connor Upton, Gavin Doherty
CHI
2010
ACM
15 years 10 months ago
Across boundaries of influence and accountability: the multiple scales of public sector information systems
The use of ICTs in the public sector has long been touted for its potential to transform the institutions that govern and provide social services. The focus, however, has largely ...
Christopher A. Le Dantec, W. Keith Edwards
SIGECOM
2005
ACM
93views ECommerce» more  SIGECOM 2005»
16 years 9 days ago
Ranking systems: the PageRank axioms
This paper initiates research on the foundations of ranking systems, a fundamental ingredient of basic e-commerce and Internet Technologies. In order to understand the essence and...
Alon Altman, Moshe Tennenholtz