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CSCW
2010
ACM
16 years 3 months ago
Groups in groups: conversational similarity in online multicultural multiparty brainstorming
Online collaboration, in comparison to face-to-face collaboration, is advantageous in making multiparty teamwork possible at a very low cost. As multicultural multiparty collabora...
Hao-Chuan Wang, Susan R. Fussell
CSCW
2010
ACM
16 years 1 months ago
Receptionist or information kiosk: how do people talk with a robot?
The schema or mental structures that people apply towards other people has been shown to influence the way people cooperate with others. Schemas evoke behavioral scripts. In this ...
Min Kyung Lee, Sara B. Kiesler, Jodi Forlizzi
CSCW
2006
ACM
16 years 19 days ago
Improving audio conferencing: are two ears better than one?
In this paper, we describe a range of audio problems that impact the effectiveness of audio conferences and detail the solutions we have devised to address these problems. We cond...
Nicole Yankelovich, Jonathan Kaplan, Joe Provino, ...
CSCW
2004
ACM
16 years 3 days ago
Return on investment and organizational adoption
This paper considers the complexity of measuring the return on investment for technology adoption. A brief case study of technology adoption in a large design and construction fir...
Jonathan Grudin
CSCW
2004
ACM
16 years 3 days ago
Behind the help desk: evolution of a knowledge management system in a large organization
This paper examines the way in which a knowledge management system (KMS)—by which we mean the people, processes and software—came into being and evolved in response to a varie...
Christine Halverson, Thomas Erickson, Mark S. Acke...