We outline some of the benefits of shared visual information for collaborative repair tasks and report on a study comparing collaborative performance on a manual task by workers a...
We investigate the phenomenon of adversarial collaboration, through field studies of a legal firm. Adversarial collaboration requires that people with opposing goals come to agree...
In this paper, we describe our experience with the longterm, widespread use of CoWeb, an asynchronous collaborative tool that is mostly used to complement existing faceto-face gro...
A need exists to develop groupware systems that adapt to available resources and support user mobility. This paper presents DACIA, a system that provides mechanisms for building s...
We discuss findings from an ethnographic study of instant messaging (IM) in the workplace and its implications for media theory. We describe how instant messaging supports a varie...