Knowledge work in many fields requires examining several aspects of a collection of documents to attain meaningful understanding that is not explicitly available. Despite recent ad...
This paper describes the research and development of a methodology to identify the type of information required by the service advisor (CSA) within customer contact centre (CCC) e...
S. Shah, Rajkumar Roy, Ashutosh Tiwari, Basim Maje...
This work draws on studies which explore resistance to the music industry's construal of copying music files as theft. Following a previous ethnography on participants' ...
UCON is a highly flexible and expressive usage control model which allows an object owner to specify detailed usage control policies to be evaluated on a remote platform. Assuranc...
Mohammad Nauman, Masoom Alam, Xinwen Zhang, Tamlee...
A fundamental issue in user interface design is the effective use of available screen space, commonly referred to as the screen real estate problem. This paper presents a new dist...
M. Sheelagh T. Carpendale, David J. Cowperthwaite,...