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WSC
2001
15 years 8 months ago
Call center scheduling technology evaluation using simulation
Telemarketers, direct marketing agencies, collection agencies and others whose primary means of customer contact is via the telephone invest considerable sums of money to make the...
Sandeep Gulati, Scott A. Malcolm
ESANN
1998
15 years 8 months ago
Speech recognition with a new hybrid architecture combining neural networks and continuous HMM
Abstract. In this paper, we focus on a novel NN/HMM architecture for continuous speech recognition. The architecture incorporates a neural feature extraction to gain more discrimin...
Daniel Willett, Gerhard Rigoll
BNCOD
1997
111views Database» more  BNCOD 1997»
15 years 8 months ago
Improved and Optimized Partitioning Techniques in Database Query Processing
Abstract. In this paper we present two improvements to the partitioning process: 1) A new dynamic bu er management strategy is employed to increase the average block size of I/O-tr...
Kjell Bratbergsengen, Kjetil Nørvåg
CSCW
2000
ACM
15 years 6 months ago
A Knowledge-based Approach to Handling Exceptions in Workflow Systems
This paper describes a novel knowledge-based approach for helping workflow process designers and participants better manage the exceptions (deviations from an ideal collaborative ...
Mark Klein, Chrysanthos Dellarocas
MMS
2002
15 years 6 months ago
A retrospective on the design of the GOPI middleware platform
This paper offers a high-level retrospective overview of the GOPI middleware platform which is the outcome of a three year project aimed at the development of generic, configurabl...
Geoff Coulson, Shakuntala Baichoo, Oveeyen Moonian