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INFOCOM
2006
IEEE
16 years 25 days ago
End-to-End Service Quality Measurement Using Source-Routed Probes
— The need to monitor real time network services has prompted service providers to use new measurement technologies, such as service-specific probes. Service-specific probes ar...
Fei Li, Marina Thottan
ACISP
2007
Springer
16 years 1 months ago
A Practical System for Globally Revoking the Unlinkable Pseudonyms of Unknown Users
We propose the first single sign-on system in which a user can access services using unlinkable digital pseudonyms that can all be revoked in case she abuses any one service. Our ...
Stefan Brands, Liesje Demuynck, Bart De Decker
KDD
1997
ACM
142views Data Mining» more  KDD 1997»
15 years 11 months ago
Knowledge Discovery in Integrated Call Centers: A Framework for Effective Customer-Driven Marketing
As call centersbecomemorepervasive,the customersseek individualized service and greater attention. The call centers are becoming the contact centers - a one-stop, singleinterfacef...
Paul Xia
ECIS
2001
15 years 8 months ago
The role of knowledge management in moving to a customer-focused organisation
Organisations are becoming increasingly more reliant on leveraging their information and knowledge to gain competitive advantage. The creation, storage and dissemination of inform...
Graeme G. Shanks, Emily Tay
AINA
2007
IEEE
16 years 1 months ago
MAC Address Translation for Enabling Scalable Virtual Private LAN Services
Virtual Private LAN Service (VPLS) has been considered as a feasible solution for transparent LAN service. By virtually locating all of the service intelligence in the provider ed...
Pi-Chung Wang, Chia-Tai Chan, Po-Yen Lin