— The need to monitor real time network services has prompted service providers to use new measurement technologies, such as service-specific probes. Service-specific probes ar...
We propose the first single sign-on system in which a user can access services using unlinkable digital pseudonyms that can all be revoked in case she abuses any one service. Our ...
As call centersbecomemorepervasive,the customersseek individualized service and greater attention. The call centers are becoming the contact centers - a one-stop, singleinterfacef...
Organisations are becoming increasingly more reliant on leveraging their information and knowledge to gain competitive advantage. The creation, storage and dissemination of inform...
Virtual Private LAN Service (VPLS) has been considered as a feasible solution for transparent LAN service. By virtually locating all of the service intelligence in the provider ed...