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HICSS
2008
IEEE
229views Biometrics» more  HICSS 2008»
16 years 27 days ago
The Business Value of CRM Systems: A Resource-Based Perspective
Drawing upon the resource-based view and the process-oriented view, we develop a conceptual model to examine the business value of customer relationship management (CRM) systems, ...
Shutao Dong, Kevin Zhu
EWCBR
2006
Springer
15 years 10 months ago
Case-Base Maintenance for CCBR-Based Process Evolution
The success of a company more and more depends on its ability to flexibly and quickly react to changes. Combining process management techniques and conversational case-based reason...
Barbara Weber, Manfred Reichert, Werner Wild
SAC
2010
ACM
16 years 1 months ago
Towards mobile process as a service
Process as a Service (PaaS) addresses modeling, execution and management of business processes without running extensive and costly process management software. Such a flexible o...
Sonja Zaplata, Winfried Lamersdorf
DESRIST
2009
Springer
137views Education» more  DESRIST 2009»
15 years 11 months ago
Coordination analysis: a method for deriving use cases from process dependencies
Despite the widespread recognition that information technology (IT) and business process are tightly connected, existing system design methods provide limited guidance on how to t...
Xiang Michelle Liu, George M. Wyner
BPM
2009
Springer
101views Business» more  BPM 2009»
15 years 7 months ago
Experiencing Process Flexibility Patterns with Alaska Simulator
Alaska Simulator is an interactive software tool developed at the University of Innsbruck which allows people to explore different approaches to process flexibility by using a fami...
Barbara Weber, Stefan Zugal, Jakob Pinggera, Werne...