Drawing upon the resource-based view and the process-oriented view, we develop a conceptual model to examine the business value of customer relationship management (CRM) systems, ...
The success of a company more and more depends on its ability to flexibly and quickly react to changes. Combining process management techniques and conversational case-based reason...
Process as a Service (PaaS) addresses modeling, execution and management of business processes without running extensive and costly process management software. Such a flexible o...
Despite the widespread recognition that information technology (IT) and business process are tightly connected, existing system design methods provide limited guidance on how to t...
Alaska Simulator is an interactive software tool developed at the University of Innsbruck which allows people to explore different approaches to process flexibility by using a fami...
Barbara Weber, Stefan Zugal, Jakob Pinggera, Werne...