Recently, by changing business circumstances, financial institutes have become interested in customer relationship management (CRM) in order to obtain continuous profit and to kee...
In market-driven product development large numbers of requirements threaten to overload the development organization. It is critical for product management to select the requireme...
Due to rapid development in the global market, workflow systems are not limited to a single country. Electronic business like workflows span across countries and hence there arise...
Telemarketers, direct marketing agencies, collection agencies and others whose primary means of customer contact is via the telephone invest considerable sums of money to make the...
The paper explores the nature of professional intellect and the requirements for managing it, an area acknowledged as being under-researched. Five case studies in the professional ...