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ICDIM
2007
IEEE
16 years 20 days ago
The selection of CRM systems in financial institutes using the analytic hierarchy
Recently, by changing business circumstances, financial institutes have become interested in customer relationship management (CRM) in order to obtain continuous profit and to kee...
Taeho Hong, Eunmi Kim
APSEC
2007
IEEE
15 years 10 months ago
A Method for Early Requirements Triage and Selection Utilizing Product Strategies
In market-driven product development large numbers of requirements threaten to overload the development organization. It is critical for product management to select the requireme...
Mahvish Khurum, Khurum Aslam, Tony Gorschek
ACSW
2004
15 years 7 months ago
Towards a multi-lingual workflow system a practical outlook
Due to rapid development in the global market, workflow systems are not limited to a single country. Electronic business like workflows span across countries and hence there arise...
Bastin Tony Roy Savarimuthu, Maryam Purvis
WSC
2001
15 years 7 months ago
Call center scheduling technology evaluation using simulation
Telemarketers, direct marketing agencies, collection agencies and others whose primary means of customer contact is via the telephone invest considerable sums of money to make the...
Sandeep Gulati, Scott A. Malcolm
ECIS
2000
15 years 7 months ago
Leveraging Professional Intellect in the Virtual Age
The paper explores the nature of professional intellect and the requirements for managing it, an area acknowledged as being under-researched. Five case studies in the professional ...
Dieter Fink