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169
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EDBTW
2010
Springer
15 years 9 months ago
2010
Springer
The success of organizations or business networks depends on fast and well-founded decisions taken by the relevant people in their specific area of responsibility. To enable time...
148
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ECIS
2004
15 years 7 months ago
2004
The research reported in this paper examines how business value is being created and delivered by IT in large private organisations in Australia. The critical organisational gover...
146
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HICSS
2008
IEEE
16 years 26 days ago
2008
IEEE
Drawing upon the resource-based view and the process-oriented view, we develop a conceptual model to examine the business value of customer relationship management (CRM) systems, ...
153
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ECIS
2004
15 years 7 months ago
2004
In this paper we present a framework that aims to answer the central question why some organizations are successful in the CRM domain, while others are not. The framework is built...
158
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KBSE
2007
IEEE
16 years 21 days ago
2007
IEEE
Adoption of advanced automated SE (ASE) tools would be favored if a business case could be made that these tools are more valuable than alternate methods. In theory, software pred...