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MANSCI
2008
116views more  MANSCI 2008»
15 years 6 months ago
Call Center Outsourcing: Coordinating Staffing Level and Service Quality
In this paper, we study the contracting issues in an outsourcing supply chain consisting of a user company and a call center that does outsourcing work for the user company. We mo...
Z. Justin Ren, Yong-Pin Zhou
WISE
2009
Springer
16 years 3 months ago
Integrated Environment for Visual Data-Level Mashup Development
The visual creation tools in the mashup frameworks are supposed to be simple and accessible. Yet at the same time there is a need to extend the capabilities and complexity of mashu...
Adam Westerski
DEXAW
2009
IEEE
171views Database» more  DEXAW 2009»
16 years 1 months ago
Ontology Knowledge Authoring by Natural Language Empowerment
One of the main limitations in using ontologies in modern information systems is due to the fact that the design and maintenance of ontologies is a complex activity that requires ...
Alfio Ferrara, Stefano Montanelli, Gaia Varese, Si...
WECWIS
2008
IEEE
134views ECommerce» more  WECWIS 2008»
16 years 1 months ago
Creating User Profiles of Web Visitors Using Zones, Weights and Actions
In this paper, we report our experience in the implementation of a module for creating user profiles of Web visitors by using Zones, Weights and Actions. The module is part of Gug...
Natascha Hoebel, Roberto Zicari
ICEIS
2007
IEEE
16 years 1 months ago
Inter-enterprise System and Application Integration: A Reality Check
This paper structures the summary of the panel held at the 9th International Conference on Enterprise Information Systems, Funchal, Madeira, 12-16 June 2007 that addressed the foll...
Jorge Cardoso, Wil M. P. van der Aalst, Christoph ...