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HICSS
2002
IEEE
109views Biometrics» more  HICSS 2002»
15 years 11 months ago
Serviceflow Management: Caring for the Citizen's Concern in Designing E-government Transaction Processes
Many authorities have started to use web sites to provide services based on transactions. The guiding vision is often a process portal for citizens that provides access to the cou...
Ralf Klischewski, Ingrid Wetzel
AIM
2006
15 years 8 months ago
Quality evaluation in information systems outsourcing
: The aim of this study is to assess quality perception of information system (IS) services outsourced by a large Brazilian bank, both from a technical (results) as well as from a ...
Luis Kalb Roses, Norberto Hoppen, Bernard Ballaz, ...
QUESTA
2007
91views more  QUESTA 2007»
15 years 6 months ago
Iterative approximation of k -limited polling systems
The present paper deals with the problem of calculating queue length distributions in a polling model with (exhaustive) k-limited service under the assumption of general arrival, ...
M. van Vuuren, Erik M. M. Winands
ICC
2007
IEEE
100views Communications» more  ICC 2007»
16 years 27 days ago
Service Delivery in Collaborative Context-Aware Environments Using Fuzzy Logic
— This paper illustrates a novel decision making algorithm to deliver telecommunication services that match in the best possible way end-user’s requirements to current environm...
Raffaele Giaffreda, Javier A. Barria
ICEBE
2007
IEEE
151views Business» more  ICEBE 2007»
16 years 27 days ago
Systematic Security Analysis for Service-Oriented Software Architectures
Due to the dramatic increase in intrusive activities architecture security analysis and design has emerged as an important aspect of the development of software services. It is a ...
Yanguo Liu, Issa Traoré