An activity theory model and a mediating artifacts hierarchy were employed to help identify the needs for tools for customer support engineers who documented solutions to customer...
Patricia Collins, Shilpa Shukla, David F. Redmiles
Although many recent systems have been built to support Information Capture and Retrieval (ICR), these have not generally been successful. This paper presents studies that evaluate...
Steve Whittaker, Simon Tucker, Kumutha Swampillai,...
In the online world every person has to hold a number of different data sets so as to be able to have access to various e-services and take part in specific economical and social ...
In this paper we present an in situ evaluation of a haptic system, with a representative test population, we aim to determine what, if any, benefit haptics can have in a biomolec...
Petter Bivall Persson, Matthew D. Cooper, Lena A. ...
IT value remains a serious concern of management today, especially how it should be measured and how it is created. Although we have made significant progress at the firm and aggre...
Prabu Davamanirajan, Robert J. Kauffman, Charles H...