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ICSM
1995
IEEE
15 years 10 months ago
Discovering relationships between service and customer satisfaction
Organizations spend significant resources tracking customer satisfaction and managing service delivery. Although a great deal of effort is expended in understanding what goes on w...
Michael Buckley, Ram Chillarege
EDBTW
2010
Springer
15 years 10 months ago
Text-to-query: dynamically building structured analytics to illustrate textual content
Successfully structuring information in databases, OLAP cubes, and XML is a crucial element in managing data nowadays. However this process brought new challenges to usability. It...
Raphaël Thollot, Falk Brauer, Wojciech M. Bar...
AVI
2008
15 years 9 months ago
SyncDecor: communication appliances for virtual cohabitation
Despite the fact that various means of communication such as mobile phones, instant messenger and e-mail are now widespread; many romantic couples separated by long distances worr...
Hitomi Tsujita, Koji Tsukada, Itiro Siio
AVI
2008
15 years 9 months ago
The need for an interaction cost model in adaptive interfaces
The development of intelligent assistants has largely benefited from the adoption of decision-theoretic (DT) approaches that enable an agent to reason and account for the uncertai...
Bowen Hui, Sean Gustafson, Pourang Irani, Craig Bo...
AVI
2008
15 years 9 months ago
The in-context slider: a fluid interface component for visualization and adjustment of values while authoring
As information environments grow in complexity, we yearn for simple interfaces that streamline human cognition and effort. Users need to perform complex operations on thousands of...
Andrew Webb, Andruid Kerne
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