Enterprise search is challenging for several reasons, notably the dynamic terminology and jargon that are specific to the enterprise domain. This challenge is partly addressed by...
- The issue of web-site quality is tackled from the perspective of the `voice of the customer'. Quality function deployment (QFD) is adopted as a framework for identifying web...
While Internet users claim to be concerned about online privacy, their behavior rarely reflects those concerns. In this paper we investigate whether the availability of compariso...
Julia Gideon, Lorrie Faith Cranor, Serge Egelman, ...
Many search engines and other web applications suggest auto-completions as the user types in a query. The suggestions are generated from hidden underlying databases, such as query...
Spammers use questionable search engine optimization (SEO) techniques to promote their spam links into top search results. In this paper, we focus on one prevalent type of spam ? ...