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SIGUCCS
2000
ACM
15 years 10 months ago
Remedial Help Desk 101 at Florida State University
The User Services division of the Office of Technology Integration is the "safety net" for computer support at Florida State University (FSU). Areas of support include t...
Diana Orrick, Jeff Bauer, Ernest McDuffie
SIGUCCS
2000
ACM
15 years 10 months ago
Training... A Key to Better Help Desk Consultants
The quality of student consultants and their development through training and education are major factors in determining long-term effectiveness of university Help Desk. To hire a...
Anna Maria Perez, Andrea J. Moore
AGENTS
2000
Springer
15 years 10 months ago
Towards a fault-tolerant multi-agent system architecture
Multi-agent systems are prone to failures typical of any distributed system. Agents and resources may become unavailable due to machine crashes, communication breakdowns, process ...
Sanjeev Kumar, Philip R. Cohen
CHI
2010
ACM
15 years 10 months ago
Catalyzing social support for breast cancer patients
Social support is a critical, yet underutilized resource when undergoing cancer care. Underutilization occurs in two conditions: (a) when patients fail to seek out information, ma...
Meredith M. Skeels, Kenton T. Unruh, Christopher P...
CHI
1999
ACM
15 years 10 months ago
A Better Mythology for System Design
The past decades have seen huge improvements in computer systems but these have proved difficult to translate into comparable improvements in the usability and social integration)...
Jed Harris, D. Austin Henderson Jr.