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WSC
2007
15 years 9 months ago
A model for contact center analysis and simulation
In this paper we depart from a set of simple assumptions regarding the behavior of a pool of customers associated with an enterprise’s contact center. We assume that the pool of...
Juan M. Huerta
ACMDIS
2008
ACM
15 years 8 months ago
Evaluating the effectiveness of term frequency histograms for supporting interactive web search tasks
Throughout many of the different types of Web searches people perform, the primary tasks are to first craft a query that effectively captures their information needs, and then eva...
Orland Hoeber, Xue Dong Yang
ASIACRYPT
2008
Springer
15 years 8 months ago
A Modular Security Analysis of the TLS Handshake Protocol
We study the security of the widely deployed Secure Session Layer/Transport Layer Security (TLS) key agreement protocol. Our analysis identifies, justifies, and exploits the modul...
Paul Morrissey, Nigel P. Smart, Bogdan Warinschi
233
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ASSETS
2008
ACM
15 years 8 months ago
What's new?: making web page updates accessible
Web applications facilitated by technologies such as JavaScript, DHTML, AJAX, and Flash use a considerable amount of dynamic web content that is either inaccessible or unusable by...
Yevgen Borodin, Jeffrey P. Bigham, Rohit Raman, I....
ATAL
2008
Springer
15 years 8 months ago
Modeling parallel and reactive empathy in virtual agents: an inductive approach
Humans continuously assess one another's situational context, modify their own affective state, and then respond based on these outcomes through empathetic expression. Virtua...
Scott W. McQuiggan, Jennifer L. Robison, Robert Ph...
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