In this paper we depart from a set of simple assumptions regarding the behavior of a pool of customers associated with an enterprise’s contact center. We assume that the pool of...
Throughout many of the different types of Web searches people perform, the primary tasks are to first craft a query that effectively captures their information needs, and then eva...
We study the security of the widely deployed Secure Session Layer/Transport Layer Security (TLS) key agreement protocol. Our analysis identifies, justifies, and exploits the modul...
Web applications facilitated by technologies such as JavaScript, DHTML, AJAX, and Flash use a considerable amount of dynamic web content that is either inaccessible or unusable by...
Yevgen Borodin, Jeffrey P. Bigham, Rohit Raman, I....
Humans continuously assess one another's situational context, modify their own affective state, and then respond based on these outcomes through empathetic expression. Virtua...
Scott W. McQuiggan, Jennifer L. Robison, Robert Ph...