In order to develop intelligent systems that attain the trust of their users, it is important to understand how users perceive such systems and develop those perceptions over time...
Joe Tullio, Anind K. Dey, Jason Chalecki, James Fo...
We present the first user study of out-of-turn interaction in menu-based, interactive voice-response systems. Out-ofturn interaction is a technique which empowers the user (unable...
Saverio Perugini, Taylor J. Anderson, William F. M...
Professionals working to move user experience (UX) into a position of corporate influence are impeded by conflicting recommendations, including those regarding the roles of docume...
Richard I. Anderson, Jeremy Ashley, Tobias Herrman...
A growing social problem in the U.S., and elsewhere, is enabling older adults to continue living independently, as opposed to moving to an institutional care setting. One key part...
From pre-schools to high schools, at home and in museums, the educational community has embraced the use of computers as a teaching tool. Yet many institutions will simply install...
Lori L. Scarlatos, Amy Bruckman, Allison Druin, Mi...