Organisations that follow the CMM-road towards software process improvement tend to spend large amounts of money and effort. This is certainly the case in the company ING which le...
Rob J. Kusters, Jos J. M. Trienekens, Wilmar Hasso...
In this paper, we present various challenges that arise in the delivery and exchange of multimedia information to mobile devices. Specifically, we focus on techniques for maintain...
Hans Van Antwerpen, Nikil D. Dutt, Rajesh K. Gupta...
Abstract. Real-world optimization problems are often subject to uncertainties, which can arise regarding stochastic model parameters, objective functions and decision variables. Th...
Abstract. The overall aim of this paper is to provide a general setting for quantitative quality measures of Knowledge-Based System behavior which is widely applicable to many Know...
Perry Groot, Frank van Harmelen, Annette ten Teije
Organizations spend significant resources tracking customer satisfaction and managing service delivery. Although a great deal of effort is expended in understanding what goes on w...