In recent years, Software-as-a-Service (SaaS) is gaining momentum with more and more successful adoptions. Several companies including some well known names have embraced this new...
Service morphing is a set of techniques used to continuously meet an application’s Quality of Service (QoS) needs, in the presence of run-time variations in service locations, p...
Christian Poellabauer, Karsten Schwan, Sandip Agar...
In this paper, we propose the use of records management principles to identify and manage Web site resources with enduring value as records. Current Web archiving activities, coll...
Abstract. The term ‘Master Data’ brings up different interpretations and connotations, especially with vendors espousing the “single version of the truth”. Is there a singl...
The effective management of a service organization requires measuring system performance on many attributes. Customer waiting time is inherent to nearly all service operations and...