This paper describes the research and development of a methodology to identify the type of information required by the service advisor (CSA) within customer contact centre (CCC) e...
S. Shah, Rajkumar Roy, Ashutosh Tiwari, Basim Maje...
This paper traces the use of the concept 'community' by drawing attention to the ways in which it serves as an organizing principle within systems development. The data ...
The development of safety critical systems is guided by standards. Many standards require the development of a safety case to demonstrate the acceptability of Safety Critical Syst...
The widespread availability of devices with multiple wireless interfaces and the abundance of heterogeneous positioning techniques open new market potentials for Location Based Se...
Paolo Bellavista, Antonio Corradi, Carlo Giannelli
Many researchers claim that crosscutting concerns, which emerge in early software development stages, are harmful to software stability. On the other hand, there is a lack of effec...