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» Requirements Development in Scenario-Based Design
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CIMCA
2005
IEEE
15 years 8 months ago
Customised Customer Support Using a Soft Computing Approach
This paper describes the research and development of a methodology to identify the type of information required by the service advisor (CSA) within customer contact centre (CCC) e...
S. Shah, Rajkumar Roy, Ashutosh Tiwari, Basim Maje...
CSCW
2008
ACM
15 years 8 months ago
Representing community: knowing users in the face of changing constituencies
This paper traces the use of the concept 'community' by drawing attention to the ways in which it serves as an organizing principle within systems development. The data ...
David Ribes, Thomas A. Finholt
SCS
2003
15 years 8 months ago
A Pragmatic Approach to Reasoning about the Assurance of Safety Arguments
The development of safety critical systems is guided by standards. Many standards require the development of a safety case to demonstrate the acceptability of Safety Critical Syst...
Rob Weaver, Jane Fenn, Tim Kelly
COMCOM
2008
74views more  COMCOM 2008»
15 years 6 months ago
The PoSIM middleware for translucent and context-aware integrated management of heterogeneous positioning systems
The widespread availability of devices with multiple wireless interfaces and the abundance of heterogeneous positioning techniques open new market potentials for Location Based Se...
Paolo Bellavista, Antonio Corradi, Carlo Giannelli
TOOLS
2009
IEEE
16 years 1 months ago
Early Crosscutting Metrics as Predictors of Software Instability
Many researchers claim that crosscutting concerns, which emerge in early software development stages, are harmful to software stability. On the other hand, there is a lack of effec...
José María Conejero, Eduardo Figueir...