Reusing past experiences by reasoning from past cases poses particular problems when the input to case retrieval comes from large amounts of online data. Volve has developed a syst...
When searching for the right life insurance product, one can either confide in her/his insurance broker or fill out lengthy questionnaires at Internet Portal sites before gathering...
Alexander Tartakovski, Martin Schaaf, Ralph Bergma...
Abstract. Evaluation criteria for conversational CBR (CCBR) systems are important to guide development and tuning of new methods, and to enable practitioners to make informed decis...
A digital library typically includes a set of keywords (or subject terms) for each document in its collection(s). For some applications, including natural resource management, geog...
Mathew Weaver, Lois M. L. Delcambre, Leonard D. Sh...
We introduce the particular functionality of the Complaint Engine suite, the integrated complaint management component for mediating consumer disputes. We formulate the problem of...