Three CBR systems were created to improve customer support at General Electric Appliances. The first tool helped call takers answer customers’ questions by using a case base of ...
A central problem in Interactive Question Answering (IQA) is how to answer Follow-Up Questions (FU Qs), possibly by taking advantage of information from the dialogue context. We a...
The paper reviews the TREC Programme up to TREC-6 (1997), considering the test results, the substantive findings for IR that follow, and the lessons TREC offers for IR evaluation....
Evaluation forums such as TREC allow systematic measurement and comparison of information retrieval techniques. The goal is consistent improvement, based on reliable comparison of...
Timothy G. Armstrong, Alistair Moffat, William Web...
The TREC 2003 web track consisted of both a non-interactive stream and an interactive stream. Both streams worked with the .GOV test collection. The non-interactive stream continu...
Nick Craswell, David Hawking, Ross Wilkinson, Ming...