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ICWE
2010
Springer
15 years 11 months ago
AWAIT: Efficient Overload Management for Busy Multi-tier Web Services under Bursty Workloads
:  AWAIT: Efficient Overload Management for Busy Multi-tier Web Services under Bursty Workloads Lei Lu, Ludmila Cherkasova, Vittoria de Nitto Persone, Ningfang Mi, Evgenia Smirn...
Lei Lu, Ludmila Cherkasova, Vittoria de Nitto Pers...
WWW
2001
ACM
16 years 7 months ago
iMobile: An Agent-Based Platform for Mobile Services
iMobile is a platform that addresses the research issues in building mobile services. iMobile acts as a message gateway that allows mobile devices using various protocols on diffe...
Herman Chung-Hwa Rao, Yih-Farn Chen, Di-Fa Chang, ...
KDD
2009
ACM
156views Data Mining» more  KDD 2009»
16 years 7 months ago
Multi-focal learning and its application to customer service support
In this study, we formalize a multi-focal learning problem, where training data are partitioned into several different focal groups and the prediction model will be learned within...
Yong Ge, Hui Xiong, Wenjun Zhou, Ramendra K. Sahoo...
SEFM
2005
IEEE
16 years 2 days ago
A Synchronous Process Calculus for Service Costs
We present a process calculus where synchronous composition is the central algebraic notion; equivalences between processes via bisimilarity or trace can be studied quite simply i...
Siva Anantharaman, Jing Chen, Gaétan Hains
MANSCI
2008
119views more  MANSCI 2008»
15 years 6 months ago
Service-Level Differentiation in Call Centers with Fully Flexible Servers
We study large-scale service systems with multiple customer classes and many statistically identical servers. The following question is addressed: How many servers are required (s...
Itay Gurvich, Mor Armony, Avishai Mandelbaum