Slowdown, defined as the ratio of a request’s queueing delay to its service time, is accepted as an important quality of service metric of Internet servers. In this paper, we i...
Xiaobo Zhou, Yu Cai, C. Edward Chow, Marijke F. Au...
The evolving concepts of mobile computing, context-awareness, and ambient intelligence are increasingly influencing user's experience of services. Therefore, the goal of this...
Users and administrators of large distributed systems are frequently in need of monitoring and management of its various components, data items and resources. Though there exist s...
Md. Ahsan Arefin, Md. Yusuf Sarwar Uddin, Indranil...
As web services become more prevalent, the nature of electronic transactions on the Internet changes from simple browser-to-business clicks to an orchestrated flow of messages bet...
Abstract. The collaborative creation of value is the central tenet of services science. In particular, then, the quality of a service encounter would depend on the mutual expectati...