Rough set theory has been considered as a useful tool to deal with inexact, uncertain, or vague knowledge. However, in real-world, most of information systems are based on dominanc...
Knowledge acquisition (KA) plays an important role in building knowledge based systems (KBS). However, evaluating different KA techniques has been difficult because of the costs...
As call centersbecomemorepervasive,the customersseek individualized service and greater attention. The call centers are becoming the contact centers - a one-stop, singleinterfacef...
A model is defined that predicts an agent's ascriptions of causality (and related notions of facilitation and justification) between two events in a chain, based on background...
Eficient and efiective discovery of resource and knowledge from the Internet has become an imminent research issue, especially with the advent of the Information Super-Highway. A ...