Given the rapid growth of participatory media content such as blogs, there is a need to design personalized recommender systems to recommend only useful content to users. We belie...
Contact center agents typically respond to email queries from customers by selecting predefined answer templates that relate to the questions present in the customer query. In th...
Rahul Malik, L. Venkata Subramaniam, Saroj Kaushik
In the context of intelligent disclosure of case law, we report on our findings with respect to the presentation of relevant court decisions back to the laymen users. For this pres...
Gwen R. Wildeboer, Michel C. A. Klein, Elisabeth M...
We propose a troubleshooting algorithm that can troubleshoot systems with dependent action costs. When actions are performed they may change the way the system is decomposed and af...
This paper presents an idealized conceptual framework for consumer health informatics research drawing from complementary disciplines: information science and health campaign rese...