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WSC
1998
15 years 8 months ago
Using Simulation in Call Centers
A company's call center is its most visible strategic weapon. It is a business battlefront where millions of dollars of products and services are purchased, sold, and traded....
Vivek Bapat, Eddie B. Pruitte Jr.
IJCAI
1997
15 years 8 months ago
Adaptive Web Sites: an AI Challenge
The creation of a complex web site is a thorny problem in user interface design. First, di erent visitors have distinct goals. Second, even a single visitor may have di erent need...
Mike Perkowitz, Oren Etzioni
IJCAI
1997
15 years 8 months ago
Learning Topological Maps with Weak Local Odometric Information
cal maps provide a useful abstraction for robotic navigation and planning. Although stochastic mapscan theoreticallybe learned using the Baum-Welch algorithm,without strong prior ...
Hagit Shatkay, Leslie Pack Kaelbling
RIAO
2000
15 years 8 months ago
The TREC Spoken Document Retrieval Track: A Success Story
This paper describes work within the NIST Text REtrieval Conference (TREC) over the last three years in designing and implementing evaluations of Spoken Document Retrieval (SDR) t...
John S. Garofolo, Cedric G. P. Auzanne, Ellen M. V...
WSC
1998
15 years 8 months ago
Tutorial: Simulation in the Hospitality Industry
This tutorial article addresses the use of simulation in the hospitality industry, in particular the use of simulation in the fast food restaurant industry. Although the applicati...
Darrell W. Starks, Todd C. Whyte
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