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KDD
1997
ACM
142views Data Mining» more  KDD 1997»
15 years 11 months ago
Knowledge Discovery in Integrated Call Centers: A Framework for Effective Customer-Driven Marketing
As call centersbecomemorepervasive,the customersseek individualized service and greater attention. The call centers are becoming the contact centers - a one-stop, singleinterfacef...
Paul Xia
ACSW
2004
15 years 8 months ago
Early Assessment of Classification Performance
The ability to distinguish between objects is the fundamental to learning and intelligent behavior in general. The difference between two things is the information we seek; the pr...
Bostjan Brumen, Izidor Golob, Hannu Jaakkola, Tatj...
KDD
2010
ACM
326views Data Mining» more  KDD 2010»
15 years 4 months ago
Document clustering via dirichlet process mixture model with feature selection
One essential issue of document clustering is to estimate the appropriate number of clusters for a document collection to which documents should be partitioned. In this paper, we ...
Guan Yu, Ruizhang Huang, Zhaojun Wang
BPM
2006
Springer
109views Business» more  BPM 2006»
15 years 10 months ago
A Generic Import Framework for Process Event Logs
Abstract. The application of process mining techniques to real-life corporate environments has been of an ad-hoc nature so far, focused on proving the concept. One major reason for...
Christian W. Günther, Wil M. P. van der Aalst
SGAI
2007
Springer
16 years 26 days ago
Metrics for Mining Multisets
Abstract. We propose a new class of distance measures (metrics) designed for multisets, both of which are a recurrent theme in many data mining applications. One particular instanc...
Walter A. Kosters, Jeroen F. J. Laros