As call centersbecomemorepervasive,the customersseek individualized service and greater attention. The call centers are becoming the contact centers - a one-stop, singleinterfacef...
The ability to distinguish between objects is the fundamental to learning and intelligent behavior in general. The difference between two things is the information we seek; the pr...
Bostjan Brumen, Izidor Golob, Hannu Jaakkola, Tatj...
One essential issue of document clustering is to estimate the appropriate number of clusters for a document collection to which documents should be partitioned. In this paper, we ...
Abstract. The application of process mining techniques to real-life corporate environments has been of an ad-hoc nature so far, focused on proving the concept. One major reason for...
Abstract. We propose a new class of distance measures (metrics) designed for multisets, both of which are a recurrent theme in many data mining applications. One particular instanc...