This paper describes a mixed method, empirical analysis of conversation reuse in an online technical support community. I find that the same characteristics that make the conversa...
Assistance – work carried out by one entity in support of another – is a concept of long-standing interest, both as a type of human work common in organizations and as a model...
Thomas Erickson, Catalina M. Danis, Wendy A. Kello...
Impact assessment (IA) is a key method for the legislator to evaluate policies, norms or regulations currently under development. Experts use IA to gather and analyze input from m...
When software developers work with a program's source code, the structure of the source code often requires that they split their attention simultaneously across several docu...
A basic problem in the management of web servers is capacity planning: you want enough capacity to be able to serve peak loads, but not too much so as to avoid excessive costs. It...