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CANDT
2009
15 years 7 months ago
Overhearing the crowd: an empirical examination of conversation reuse in a technical support community
This paper describes a mixed method, empirical analysis of conversation reuse in an online technical support community. I find that the same characteristics that make the conversa...
Derek L. Hansen
CSCW
2008
ACM
15 years 7 months ago
Assistance: the work practices of human administrative assistants and their implications for it and organizations
Assistance – work carried out by one entity in support of another – is a concept of long-standing interest, both as a type of human work common in organizations and as a model...
Thomas Erickson, Catalina M. Danis, Wendy A. Kello...
DGO
2009
118views Education» more  DGO 2009»
15 years 7 months ago
Towards collaborative web-based impact assessment
Impact assessment (IA) is a key method for the legislator to evaluate policies, norms or regulations currently under development. Experts use IA to gather and analyze input from m...
Clemens Heidinger, Erik Buchmann, Klemens Böh...
SOFTVIS
2010
ACM
15 years 6 months ago
CodePad: interactive spaces for maintaining concentration in programming environments
When software developers work with a program's source code, the structure of the source code often requires that they split their attention simultaneously across several docu...
Chris Parnin, Carsten Görg, Spencer Rugaber
SYSTOR
2010
ACM
15 years 6 months ago
Empirical quantification of opportunities for content adaptation in web servers
A basic problem in the management of web servers is capacity planning: you want enough capacity to be able to serve peak loads, but not too much so as to avoid excessive costs. It...
Michael Gopshtein, Dror G. Feitelson