Even more than in our physical world, in our digital world we need systems that meet the security objective of service providers and users in equal measure. This paper investigates...
We reduce email overload by addressing the problem of waiting for a reply to one’s email. We predict whether sent and received emails necessitate a reply, enabling the user to b...
In this paper, we introduce the fractal summarization model based on the fractal theory. In fractal summarization, the important information is captured from the source text by ex...
This paper describes a support system for group decision-making. The system is based on a database of typical decision cases and also an underlying model of the group decision pro...
One of the major conceptual analyses in analytical CRM is customer loyalty. Current methods use user defined and statistical methods for loyalty analysis. One of the major limitat...