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KDD
1997
ACM
142views Data Mining» more  KDD 1997»
15 years 10 months ago
Knowledge Discovery in Integrated Call Centers: A Framework for Effective Customer-Driven Marketing
As call centersbecomemorepervasive,the customersseek individualized service and greater attention. The call centers are becoming the contact centers - a one-stop, singleinterfacef...
Paul Xia
CSCW
1994
ACM
15 years 10 months ago
Moving Out from the Control Room: Ethnography in System Design
Ethnography has gained considerable prominence as a technique for informing CSCW systems development of the nature of work. Experiences of ethnography reported to date have focuse...
John A. Hughes, Val King, Tom Rodden, Hans Anderse...
MICRO
1992
IEEE
99views Hardware» more  MICRO 1992»
15 years 10 months ago
An investigation of the performance of various dynamic scheduling techniques
An important design decision in the implementation of a superscalar processor is the amount of hardware to allocate to the instruction scheduling mechanism. Dynamic scheduling pro...
Michael Butler, Yale N. Patt
ACMICEC
2007
ACM
107views ECommerce» more  ACMICEC 2007»
15 years 10 months ago
Developing semantically interoperable e-commerce systems
This paper discusses semantic interoperability issues in agentbased E-commerce systems. The literature reports various techniques to enable agents to understand the meanings of th...
Jurriaan van Diggelen, Frank Dignum
ACMIDC
2009
15 years 10 months ago
Fostering inclusion in Portuguese schools: key lessons from ICT projects
This paper reports on different projects aimed at fostering inclusion in Portuguese elementary and high schools at national, regional and local level through ICT projects. Based o...
Maria João Silva, Eduarda Ferreira, Cristin...