As call centersbecomemorepervasive,the customersseek individualized service and greater attention. The call centers are becoming the contact centers - a one-stop, singleinterfacef...
Ethnography has gained considerable prominence as a technique for informing CSCW systems development of the nature of work. Experiences of ethnography reported to date have focuse...
John A. Hughes, Val King, Tom Rodden, Hans Anderse...
An important design decision in the implementation of a superscalar processor is the amount of hardware to allocate to the instruction scheduling mechanism. Dynamic scheduling pro...
This paper discusses semantic interoperability issues in agentbased E-commerce systems. The literature reports various techniques to enable agents to understand the meanings of th...
This paper reports on different projects aimed at fostering inclusion in Portuguese elementary and high schools at national, regional and local level through ICT projects. Based o...