The ability to recognize emotions is an important part of building intelligent computers. Emotionally-aware systems would have a rich context from which to make appropriate decisi...
A user task often spans multiple heterogeneous devices, e.g., working on a PC in the office and continuing the work on a laptop or a mobile phone while commuting on a shuttle. How...
People routinely rely on Internet search engines to support their use of interactive systems: they issue queries to learn how to accomplish tasks, troubleshoot problems, and other...
Despite being an important channel for end-user assistance, few studies have directly investigated the interactions that occur in modern-day practice of software product support. ...
Parmit K. Chilana, Tovi Grossman, George W. Fitzma...
With widespread broadband adoption, more households report experiencing sub-optimal speeds. Not only are slow speeds frustrating, they may indicate consumers are not receiving the...
Marshini Chetty, David Haslem, Andrew Baird, Ugoch...