The pervasive adoption of wireless technologies is creating a growing demand for seamless interaction with wireless services. By sharing resources across devices such as PDA'...
Business Processes for Web Services are the new paradigm for lightweight enterprise integration. They cross organizational boundaries, are provided by entities that see each other ...
We have developed a middleware framework for workgroup environments that can support distributed software development and a variety of other application domains requiring document...
Running real time applications over wireless LANs is becoming common place. These applications require QoS. But the most widely used wireless LAN, IEEE 802.11, does not have QoS s...
Managing problem tickets is a key issue in the IT services industry. A large service provider may handle thousands of problem tickets from its customer on daily basis. The efficie...
Qihong Shao, Yi Chen, Shu Tao, Xifeng Yan, Nikos A...