Creating a university Help Center from scratch can be a challenging yet very rewarding experience for an IT professional. Buying computers, building networks, and installing softw...
The User Services division of the Office of Technology Integration is the "safety net" for computer support at Florida State University (FSU). Areas of support include t...
Information and Access Technology Services at the University of Missouri-Columbia has long struggled with its physical location on the edge of campus. In my 20+ years of experienc...
—As databases increasingly integrate different types of information such as multimedia, spatial, time-series, and scientific data, it becomes necessary to support efficient retri...
The Department of Information Science at Loughborough University has carried out several user studies on electronic journals in recent years, including the ELVYN and Cafe Jus proj...