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SIGUCCS
2000
ACM
15 years 11 months ago
Creating a Help Center from Scratch: A Recipe for Success
Creating a university Help Center from scratch can be a challenging yet very rewarding experience for an IT professional. Buying computers, building networks, and installing softw...
Patrick McKoen
SIGUCCS
2000
ACM
15 years 11 months ago
Remedial Help Desk 101 at Florida State University
The User Services division of the Office of Technology Integration is the "safety net" for computer support at Florida State University (FSU). Areas of support include t...
Diana Orrick, Jeff Bauer, Ernest McDuffie
SIGUCCS
2000
ACM
15 years 11 months ago
Where the Students Are...Computing Services at the Customer Source
Information and Access Technology Services at the University of Missouri-Columbia has long struggled with its physical location on the edge of campus. In my 20+ years of experienc...
Glenda E. Moum
CIKM
2000
Springer
15 years 11 months ago
Dimensionality Reduction and Similarity Computation by Inner Product Approximations
—As databases increasingly integrate different types of information such as multimedia, spatial, time-series, and scientific data, it becomes necessary to support efficient retri...
Ömer Egecioglu, Hakan Ferhatosmanoglu
ELPUB
1999
ACM
15 years 11 months ago
Two Large-Scale Surveys of Electronic Publication in the United Kingdom
The Department of Information Science at Loughborough University has carried out several user studies on electronic journals in recent years, including the ELVYN and Cafe Jus proj...
Fytton Rowland
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