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164
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BPM
2010
Springer
15 years 6 months ago
2010
Springer
Ticket routing is key to the efficiency of IT problem management. Due to the complexity of many reported problems, problem tickets typically need to be routed among various expert ...
208
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PODS
2003
ACM
16 years 6 months ago
2003
ACM
We consider the view selection problem for XML content based routing: given a network, in which a stream of XML documents is routed and the routing decisions are taken based on re...
183
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ICAC
2006
IEEE
16 years 21 days ago
2006
IEEE
— In autonomic provisioning, a resource manager allocates resources to an application, on-demand, e.g., during load spikes. Modelling-based approaches have proved very successful...
185
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CIKM
2008
Springer
15 years 8 months ago
2008
Springer
I report briefly on some of my own work in each of these areas and elucidate some of the questions that this research has raised. Then I propose as a research agenda the developme...
161
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DSS
2008
15 years 6 months ago
2008
As the Web continues to grow, it has become increasingly difficult to search for relevant information using traditional search engines. Topic-specific search engines provide an al...