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ICDM
2010
IEEE
96views Data Mining» more  ICDM 2010»
15 years 4 months ago
Domain-Driven Data Mining for IT Infrastructure Support
Abstract--Support analytics (i.e., statistical analysis, modeling and mining of customer/operations support tickets data) is important in service industries. In this paper, we adop...
Girish Keshav Palshikar, Harrick M. Vin, Mohammed ...
EICS
2009
ACM
15 years 11 months ago
AUGUR: providing context-aware interaction support
As user interfaces become more and more complex and feature laden, usability tends to decrease. One possibility to counter this effect are intelligent support mechanisms. In this ...
Melanie Hartmann, Daniel Schreiber, Max Mühlh...
ECOOPW
1998
Springer
15 years 10 months ago
Software Quality in the Objectory Process
In this paper we discuss how software quality assurance is realized in Rational Objectory. Although much support is given through guidelines and checkpoints, the tool fails to prov...
Klaas van den Berg
CHI
2002
ACM
16 years 6 months ago
Hubbub: a sound-enhanced mobile instant messenger that supports awareness and opportunistic interactions
There have been many attempts to support awareness and lightweight interactions using video and audio, but few have been built on widely available infrastructure. Text-based syste...
Ellen Isaacs, Alan Walendowski, Dipti Ranganthan
JAISE
2010
163views Algorithms» more  JAISE 2010»
15 years 1 months ago
Affective negotiation support systems
Negotiation is a process in which two or more parties aim to reach a joint agreement. As such negotiation involves rational decision making about options and issues. However, negot...
Joost Broekens, Catholijn M. Jonker, John-Jules Ch...