Abstract--Support analytics (i.e., statistical analysis, modeling and mining of customer/operations support tickets data) is important in service industries. In this paper, we adop...
Girish Keshav Palshikar, Harrick M. Vin, Mohammed ...
As user interfaces become more and more complex and feature laden, usability tends to decrease. One possibility to counter this effect are intelligent support mechanisms. In this ...
In this paper we discuss how software quality assurance is realized in Rational Objectory. Although much support is given through guidelines and checkpoints, the tool fails to prov...
There have been many attempts to support awareness and lightweight interactions using video and audio, but few have been built on widely available infrastructure. Text-based syste...
Negotiation is a process in which two or more parties aim to reach a joint agreement. As such negotiation involves rational decision making about options and issues. However, negot...
Joost Broekens, Catholijn M. Jonker, John-Jules Ch...