It is extremely hard for a global organization with services over multiple channels to capture a consistent and unified view of its data, services, and interactions. While SOA and...
Ismail Ari, Jun Li, Riddhiman Ghosh, Mohamed Dekhi...
Systems for fast search of personal information are rapidly becoming ubiquitous. Such systems promise to dramatically improve personal information management, yet most are modeled...
Edward Cutrell, Daniel C. Robbins, Susan T. Dumais...
IBM Community Tools (ICT) is a synchronous broadcast messaging system in use by a very large, globally distributed organization. ICT is interesting for a number of reasons, includ...
Justin D. Weisz, Thomas Erickson, Wendy A. Kellogg
We explore the concept of social landmarks in complex, shared information and coordination environments. Previous research in navigation and shared spaces has tended to emphasize ...
Michael J. Muller, Olga Kuchinskaya, Suzanne O. Mi...
Organizations owning cyber-infrastructure assets face large scale distributed attacks on a regular basis. In the face of increasing complexity and frequency of such attacks, we ar...
Himanshu Khurana, Jim Basney, Mehedi Bakht, D. Mic...