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MANSCI
2008
116views more  MANSCI 2008»
15 years 6 months ago
Call Center Outsourcing: Coordinating Staffing Level and Service Quality
In this paper, we study the contracting issues in an outsourcing supply chain consisting of a user company and a call center that does outsourcing work for the user company. We mo...
Z. Justin Ren, Yong-Pin Zhou
CHI
2008
ACM
16 years 7 months ago
Activity sensing in the wild: a field trial of ubifit garden
Recent advances in small inexpensive sensors, low-power processing, and activity modeling have enabled applications that use on-body sensing and machine learning to infer people&#...
Sunny Consolvo, David W. McDonald, Tammy Toscos, M...
ICDE
2010
IEEE
198views Database» more  ICDE 2010»
16 years 6 months ago
Q-Cop: Avoiding Bad Query Mixes to Minimize Client Timeouts Under Heavy Loads
In three-tiered web applications, some form of admission control is required to ensure that throughput and response times are not significantly harmed during periods of heavy load....
Sean Tozer, Tim Brecht, Ashraf Aboulnaga
SAC
2010
ACM
16 years 1 months ago
A business driven cloud optimization architecture
In this paper, we discuss several facets of optimization in cloud computing, the corresponding challenges and propose an architecture for addressing those challenges. We consider ...
Marin Litoiu, C. Murray Woodside, Johnny Wong, Joa...
NLDB
2007
Springer
16 years 24 days ago
Incomplete and Fuzzy Conceptual Graphs to Automatically Index Medical Reports
Most of Information Retrieval (IR) systems are still based on bag of word paradigm. This is a strong limitation if one needs high precision answers. For example, in restricted doma...
Loïc Maisonnasse, Jean-Pierre Chevallet, Cath...
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