Reducing their energy consumption has become an important objective for many people. Consumption transparency and timely feedback are essential to support those who want to adjust...
Markus Weiss, Friedemann Mattern, Tobias Graml, Th...
We report from three usability evaluations of health information systems that illustrate the value of seeing usability as a context dependent property of a product. We show how the...
The importance of effective customer assistance technologies is imperative in today's online marketplace where users are oftentimes overwhelmed by the product choices availab...
John Doody, Edwin Costello, Lorraine McGinty, Barr...
Current conversational recommender systems are unable to offer guarantees on the quality of their recommendations due to a lack of principled user utility models. We develop an ap...
Due to both the size and growth of the internet, new tools are needed to assist with the finding and extraction of very specific resources relevant to a user's task. Previous...