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ISCC
1999
IEEE
121views Communications» more  ISCC 1999»
15 years 11 months ago
Customer Service Management: Towards a Management Information Base for an IP Connectivity Service
Customer Service Management (CSM) offers a management interface between customer and service provider, which enables customers to individually monitor and control their subscribed...
Michael Langer, Stefan Loidl, Michael Nerb
BPM
2007
Springer
143views Business» more  BPM 2007»
16 years 25 days ago
Workflow Management Systems + Swarm Intelligence = Dynamic Task Assignment for Emergency Management Applications
The assignment of tasks to human performers is a critical component in people-centric business process management systems. Workflow management systems typically assign work items u...
Hajo A. Reijers, Monique H. Jansen-Vullers, Michae...
SSDBM
1998
IEEE
141views Database» more  SSDBM 1998»
15 years 11 months ago
Scientific Workflow Management by Database Management
In several working environments, production involves repeated executions of certain procedures. A workflow describes the individual tasks performed in these procedures and their i...
Anastassia Ailamaki, Yannis E. Ioannidis, Miron Li...
CONTEXT
2007
Springer
16 years 25 days ago
On Relating Heterogeneous Elements from Different Ontologies
Chiara Ghidini, Luciano Serafini, Sergio Tessaris