Customer Service Management (CSM) offers a management interface between customer and service provider, which enables customers to individually monitor and control their subscribed...
The assignment of tasks to human performers is a critical component in people-centric business process management systems. Workflow management systems typically assign work items u...
Hajo A. Reijers, Monique H. Jansen-Vullers, Michae...
In several working environments, production involves repeated executions of certain procedures. A workflow describes the individual tasks performed in these procedures and their i...
Anastassia Ailamaki, Yannis E. Ioannidis, Miron Li...