This case study describes ethnographic interviews with vehicle buyers to learn how they make purchase decisions. The research was conducted for J. Walter Thompson (JWT), the digit...
When virtual teams need to establish trust at a distance, it is advantageous for them to use rich media to communicate. We studied the emergence of trust in a social dilemma game ...
Nathan Bos, Judith S. Olson, Darren Gergle, Gary M...
Increasing amounts of public, corporate, and private speech data are now available on-line. These are limited in their usefulness, however, by the lack of tools to permit their br...
Steve Whittaker, Julia Hirschberg, Brian Amento, L...
The Open Video Project is an on-going effort to develop an open source digital video collection that can be used by the research community and ultimately serve an even broader aud...
Gary Geisler, Gary Marchionini, Barbara M. Wildemu...
This two-day workshop examines the ways that on-line communities create and refine their shared resources, including both the formal and observable artifacts (documents, chats, th...