The paper presents a new theoretical framework for coordinating an inter-unit collaborative service process towards a joint customer. The common service process is itself presente...
Hospitals increasingly use process models for structuring their care processes. Activities performed to patients are logged to a database but these data are rarely used for managin...
Jonas Poelmans, Guido Dedene, Gerda Verheyden, Her...
Various efforts recently aimed at the development of quality metrics for process models. In this paper, we propose a new notion of coupling, which has been used successfully in so...
Irene T. P. Vanderfeesten, Jorge Cardoso, Hajo A. ...
Abstract. Research works and surveys focusing on e-Government Digital Services availability and usage, reveal that often services are available but ignored by citizens. In our hypo...
Flavio Corradini, Damiano Falcioni, Andrea Polini,...
Abstract. Recently, a trend towards business processes in Business-toBusiness e-Commerce (B2B) is apparent. One of the most promising approaches is UN/CEFACT’s modeling methodolo...
Birgit Hofreiter, Christian Huemer, Werner Winiwar...