—The number of resources or items that users can now access when navigating on the Web or using e-services, is so huge that these might feel lost due to the presence of too much ...
Despite being an important channel for end-user assistance, few studies have directly investigated the interactions that occur in modern-day practice of software product support. ...
Parmit K. Chilana, Tovi Grossman, George W. Fitzma...
In this study, we extracted brain activities related to semantic relations and distances to improve the precision of distance calculation among concepts in the Associated Concept ...
A common task of recommender systems is to improve customer experience through personalized recommendations based on prior implicit feedback. These systems passively track differe...
Abstract. We have explored the role of user modelling in live help systems for e-commerce web sites. There are several potential benefits with user modelling in this context: 1) H...