This paper describes a mixed method, empirical analysis of conversation reuse in an online technical support community. I find that the same characteristics that make the conversa...
This paper reports on the construction and testing of a new Question Answering (QA) system, implemented as an workflow which builds on several web services developed at the Resear...
Radu Ion, Dan Stefanescu, Alexandru Ceausu, Dan Tu...
Peer review meetings (PRMs) are formal meetings during which peers systematically analyze artifacts to improve their quality and report on non-conformities. This paper presents an...
Patrick d'Astous, Pierre N. Robillard, Franç...
Twitter is a microblogging website where users read and write millions of short messages on a variety of topics every day. This study uses the context of the German federal electi...
Andranik Tumasjan, Timm O. Sprenger, Philipp G. Sa...
Already a popular application in the Internet, IPTV is becoming, among the service providers, a preferred alternative to conventional broadcasting technologies. Since many of the ...