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HICSS
2003
IEEE
115views Biometrics» more  HICSS 2003»
16 years 18 hour ago
Context-Driven Assessment of Commercial Web Sites
Companies seeking to achieve significant benefits through e-business need to create an effective and usable web presence to ensure successful interaction and communication with th...
Amit Basu
HICSS
2003
IEEE
130views Biometrics» more  HICSS 2003»
16 years 18 hour ago
An Integrative Implementation Framework for Electronic Customer Relationship Management: Revisiting the General Principles of Us
Electronic Customer Relationship Management (eCRM) has become the latest paradigm in the world of Customer Relationship Management. Recent business surveys suggest that up to 50% ...
Jerry Fjermestad, Nicholas C. Romano Jr.
HICSS
2003
IEEE
180views Biometrics» more  HICSS 2003»
16 years 18 hour ago
Impact of Electronic Commerce Customer Relationship Management on Corporate Success - Results from an Empirical Investigation
In this contribution, we study companies engaging in B2C-E-Commerce and their ability to manage the relationship with their customers. We refer to this as companies’ ECCRM-capab...
Nils Madeja, Detlef Schoder
HICSS
2003
IEEE
130views Biometrics» more  HICSS 2003»
16 years 18 hour ago
Politeness Theory and Computer-Mediated Communication: A Sociolinguistic Approach to Analyzing Relational Messages
This conceptual paper suggests how Politeness Theory [6] – well known in anthropological and linguistic literatures – can contribute to the study of role relations in computer...
David A. Morand, Rosalie J. Ocker
HICSS
2003
IEEE
102views Biometrics» more  HICSS 2003»
16 years 18 hour ago
Revising the Intellectual Bandwidth Model and Exploring its Use by a Corporate Management Team
Organizations exist to create value that members could not create individually. They create value by harnessing the intellectual resources of their members to provide goods and se...
Sajda Qureshi, Robert O. Briggs