Companies seeking to achieve significant benefits through e-business need to create an effective and usable web presence to ensure successful interaction and communication with th...
Electronic Customer Relationship Management (eCRM) has become the latest paradigm in the world of Customer Relationship Management. Recent business surveys suggest that up to 50% ...
In this contribution, we study companies engaging in B2C-E-Commerce and their ability to manage the relationship with their customers. We refer to this as companies’ ECCRM-capab...
This conceptual paper suggests how Politeness Theory [6] – well known in anthropological and linguistic literatures – can contribute to the study of role relations in computer...
Organizations exist to create value that members could not create individually. They create value by harnessing the intellectual resources of their members to provide goods and se...