To see whether, from the user’s standpoint, muddling through with trial-and-error exploration of the interface actually works as well as consulting help, we analyzed video recor...
Users of help systems often complain that they do not find them useful; while they still use help at least occasionally, they resort to other problem-solving strategies. In this p...
Modern techniques for distributed information retrieval use a set of documents sampled from each server, but these samples have been underutilised in server selection. We describe...
Long queries frequently contain many extraneous terms that hinder retrieval of relevant documents. We present techniques to reduce long queries to more effective shorter ones tha...
Cross Language Information Retrieval (CLIR) between languages of the same origin is an interesting topic of research. The similarity of the writing systems used for these language...