An extensive literature research in the fields of IT and business science reveals that service-related terms as service and e-service have multiple interpretations within busines...
As part of the delivery an automated hub for a postal operator, the Solystic company has to build a complex and feature rich Information System that supports a highly automated pr...
One of the problems faced by large, global organizations and enterprises is to effectively enable their employees to collaborate across locations. People need collaborative work s...
Engin Kirda, Gerald Reif, Harald Gall, Pascal Fenk...
Despite the rapid evolution of Web technologies and development tools and skills, most Web sites fail (to varying degrees) to achieve their true business goals. This is at least pa...
This paper describes the evolution of a concept, Contact Point, the research process through which it evolved, and the work context and practices which drove its evolution. Contac...